Policies
Delivery policy
Last updated: October 2026
Delivery cost
Standard delivery is free on all orders to UK mainland addresses.
Delivery times
| Stage | Time |
|---|---|
| Order processing & dispatch | 1 to 2 working days |
| Delivery after dispatch | 2 to 3 working days |
| Total estimated delivery | 3 to 5 working days |
Orders placed after 14:00, at weekends or on UK bank holidays are processed on the next working day.
Where we deliver
We deliver to addresses within the United Kingdom. Deliveries to the Scottish Highlands, Islands, Isle of Man, Isles of Scilly and Northern Ireland may take an extra 1 to 3 working days, at no extra cost.
Tracking
Once your order has been dispatched you will receive an email with your tracking details.
Damaged or missing deliveries
If your order arrives damaged or does not arrive within the estimated time, please email support@greenvalegarden.co.uk and we will put it right.