Privacy policy

Who we are

GreenValeGarden LTD (46-56 Verney Road, London SE16 3DH, United Kingdom) is the data controller for personal data collected through this website. Contact: support@greenvalegarden.co.uk.

What we collect

• Contact details you give us (name, email, delivery address, phone number).
• Order and payment information (processed by our payment provider; we do not store full card details).
• Messages, reviews and chat conversations you send us.
• Technical data such as IP address and browser type.

Why we use it

• To process and deliver your orders (contract).
• To answer your questions and provide customer service (legitimate interest).
• To meet legal and tax obligations (legal obligation).
• To send marketing, only if you have agreed (consent).

Sharing

We share data only with service providers that help us run the shop, such as payment processors, couriers and hosting providers. We never sell your data.

How long we keep it

Order records are kept for 6 years for tax purposes. Other data is deleted when no longer needed.

Your rights

Under UK GDPR you can access, correct, delete or restrict the use of your data, object to processing and request data portability. Email us to exercise these rights. You can also complain to the Information Commissioner's Office (ico.org.uk).