Question 1

Are your products genuine and new?

Accepted Answer

Yes. Every product we sell is brand new, genuine and supplied in the manufacturer's original packaging.

Question 2

How much is delivery?

Accepted Answer

Standard delivery to the UK mainland is free. Orders are dispatched within 1 to 2 working days and usually arrive within 3 to 5 working days.

Question 3

Do you deliver outside the UK?

Accepted Answer

We currently deliver to addresses in the United Kingdom only. Highlands, Islands and Northern Ireland may take a little longer.

Question 4

Can I return an item?

Accepted Answer

Yes. You can return unused items in their original packaging within 30 days of delivery for a full refund. See our Returns policy for details.

Question 5

When will I get my refund?

Accepted Answer

Refunds are issued to your original payment method within 14 days of us receiving your return.

Question 6

Are prices inclusive of VAT?

Accepted Answer

Yes, all prices are shown in pounds sterling (GBP) and include VAT.

Question 7

Is checkout secure?

Accepted Answer

Yes. Payments are handled by a secure, encrypted payment provider. We never see or store your full card details.

Question 8

How do I contact you?

Accepted Answer

Email support@greenvalegarden.co.uk. We reply within one working day, Monday to Friday, 9:00 to 17:00 (UK time).

Frequently asked questions